Privacy Policy

Last Updated: March 2026

1. Introduction

Mercury Payments Services LLC (“Mercury”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal data in accordance with applicable laws and regulatory requirements.

This Privacy Policy explains how Mercury collects, uses, processes, and protects personal data when individuals interact with our corporate website, communicate with us, or otherwise engage with Mercury.

Mercury is a company incorporated in the United Arab Emirates and operates payment services and financial technology platforms, including services offered under the Shukria brand.

Note: Shukria is a trading name and payment services platform operated by Mercury Payments Services LLC, a company incorporated in the United Arab Emirates and licensed by the Central Bank of the UAE under the Retail Payment Services Regulation.

Where Mercury provides regulated payment services, personal data may also be processed in accordance with applicable regulatory requirements including:

UAE Personal Data Protection Law (PDPL)
Central Bank of the UAE (CBUAE) regulatory requirements
Payment scheme and industry security standards

By using this website or interacting with Mercury, you acknowledge the processing of personal data in accordance with this Privacy Policy.

2. Definitions

Mercury

Mercury Payments Services LLC.

Shukria

A payment services platform and brand operated by Mercury Payments Services LLC.

Personal Data

Any information relating to an identified or identifiable natural person.

Processing

Any operation performed on personal data including collection, storage, use, disclosure, or deletion.

Website

Mercury’s corporate website and related digital platforms.

3. Scope of this Policy

This Privacy Policy applies to personal data collected through:

Mercury’s corporate website
enquiries or communications with Mercury
business relationships with vendors or partners
recruitment and employment applications
general interactions with Mercury representatives

This Privacy Policy does not replace privacy notices that may apply to specific products or services, including those offered under the Shukria platform.

4. Personal Data We Collect

Mercury may collect and process different categories of Personal Data depending on the nature of the interaction with our website, business activities, or communications with us.

The information collected is limited to what is reasonably necessary to respond to enquiries, manage business relationships, support recruitment activities, maintain website functionality, and comply with applicable legal or regulatory requirements.

4.1 Contact Information

Full name
Email address
Telephone or mobile number
Business or correspondence address
Country or location information
Preferred method of communication

4.2 Business and Professional Information

Employer or organisation name
Job title or role within the organisation
Business contact details
Department or functional role
Information relating to the nature of the business relationship

4.3 Technical and Usage Information

Internet Protocol (IP) address
Browser type and version
Operating system and device type
Device identifiers
Website pages visited
Date and time of access
Referring website
System logs

4.4 Communications Information

Information provided through enquiry forms
Customer service requests
Feedback or complaints
Email correspondence
Records of discussions

4.5 Recruitment Information

CV or resumes
Employment history
Educational qualifications
Professional references
Applicant contact details
Interview communications

5. How We Use Personal Data

5.1 Responding to Enquiries

Responding to requests for information
Addressing contact form submissions
Responding to partnership enquiries
Communicating follow-up information

5.2 Business Operations

Managing business relationships
Corporate communications
Maintaining records of interactions
Supporting administration and governance

5.3 Recruitment

Reviewing applications
Assessing qualifications
Communicating with applicants
Reference checks
Recruitment record keeping

5.4 Website Administration

Monitoring website performance
Analysing traffic patterns
Resolving technical issues
Improving usability
Maintaining system integrity

5.5 Legal and Regulatory Compliance

Responding to regulators
Legal reporting requirements
Compliance and audits
Maintaining regulatory records

5.6 Security and Fraud Prevention

Detecting cyber threats
Monitoring system access
Identifying suspicious activity
Protecting digital infrastructure

6. Sharing of Personal Data

Service Providers

Third-party providers supporting hosting, IT infrastructure, cybersecurity and system maintenance.

Professional Advisors

Legal counsel, auditors, consultants and other professional service providers.

Regulatory Authorities

Government bodies or law enforcement when required by law.

Business Partners and Vendors

Limited sharing for operational and partnership purposes.

7. Cookies and Website Technologies

maintaining website functionality
analysing website traffic
understanding visitor behaviour
improving user experience

8. Cross-Border Data Transfers

Personal Data may be processed or stored outside the United Arab Emirates where Mercury engages service providers or infrastructure located in other jurisdictions.

9. Data Security

encryption technologies
access control systems
network monitoring
security testing and reviews

10. Data Retention

Mercury retains Personal Data only as long as necessary for operational, legal, or regulatory purposes.

11. Your Privacy Rights

request access to Personal Data
request correction of inaccurate information
request deletion where legally permitted
object to or restrict processing

12. Third-Party Websites

Mercury’s website may contain links to external websites that are not operated by Mercury.

13. Contact Information

Mercury Payments Services LLC
Email: info@mercury-pay.com

14. Changes to this Privacy Policy

Mercury may update this Privacy Policy from time to time to reflect legal or operational changes.